Refund policy

Refunds & Exchanges 

Whilst we hope you’ll love what you’ve ordered, we understand that from time to time a product may not be quite right for you and you therefore would like a refund or to exchange this.

In order to arrange this, please contact us at hello@jollybrown.co.uk, within 14 days of receiving your order.

The returned item(s) must be in the same condition as when you received it, and be returned in the original packaging. For fragile items please ensure they are securely packaged before returning. 

When returning any item(s) we recommend recorded post and retaining Proof of Postage. We do not accept responsibility for any items that are lost in transit, nor do we cover the costs or returning goods.

You can return goods (see below for exceptions) for any reason and at any time within 28 days of receipt for a full refund or exchange, providing that you contact us within 14 working days of receiving your order and that the goods are received by us in an unused, undamaged and saleable condition. PLEASE DO NOT WASH VINTAGE ITEMS. They must be returned UNWORN, with the tags attached and in the original packaging. If the items show any signs of having been worn for any length of time they will not be eligible for a refund. We will inform you if we feel this is the case and return the item/s to you. 

PLEASE NOTE: WE DO NOT ACCEPT RETURNS ON SKINCARE OR BEAUTY PRODUCTS.

Refunds will be issued to the payment method used when the order was placed, within 7 days of receiving the returned item(s)

We can not be held responsible for interest charges made by a credit card company whilst waiting for returns to be refunded to your card.